Further questions towards "onTicketUpdate" Behavior

[Saif (Saif Ali Shaik)]

@prithvi

"actor":{
         "profile_id":27000015176
      }

Thanks for confiriming @Zach .

@Zach

That is what we are trying to locate, in hopes to be able to run conditionals against those workflow automator IDs to prevent whatever function we have built for onTicketUpdate from running unintentionally.

To achieve this, you can choose to write conditionals based on

Strange behavior of `onTicketUpdate` event in Freshservice Sandbox

So, if the workflow automator triggered onTicketUpdate will have "profile_id":0