Strange behavior of `onTicketUpdate` event in Freshservice Sandbox

App Platform
, ,
27

I learnt that every Freshservice product event like ticket create/update or note create would have a following attribute,

"actor":{
    "profile_id":0
}
  • "profile_id" refers to the user ID of the user who is performing the action.
  • On Web, current user ID
  • Scenario Automation: Current user ID
  • Workflow Automator: it’s 0
  • Via APIs - User ID of the user whose API key is used
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