We’re trying to create a new Employee Onboarding process. In the Onboarding, there’ll be an Onboarding kit that the requester can choose items from the Service Catalog (like Active Directory Access, Email Access, Apple iPhone, etc). We then want to use Automation, on a new onboarding request, to create a new tickets with tasks. Those tasks will be conditional on the Service Catalog items that were selected in the Onboarding request. For example, if Active Directory Access was selected, then create a task to do so (don’t create the task if it was not selected). And so on…
Right now, I’m looking for the way to get the value of Service Catalog items (Boolean in the above example) to capture it in an expression in Automator, and the put in a Condition to check the Expression, and then add an Action to create the Task.