Hide custom app's based on logged in user role

Hi Team,

Can we hide the custom app from ticket sidebar based on the role of current logged-in user (Freshdesk).

Any suggestions on this would be really helpful.

Hi @Ganesh_Badikalai

Good day!

Unfortunately, we can’t able to hide/show based on the agent/user roles. You can find one of the alternative solutions for your use case in the below ticket, Please check If the alternative approach works for you.

Hope it helps you.