Hide custom app's based on logged in user role

[Ganesh_Badikalai]

Hi Team,

Can we hide the custom app from ticket sidebar based on the role of current logged-in user (Freshdesk).

Any suggestions on this would be really helpful.

[Sujith_Guna (Sujith Gunasekaran)]

Hi @Ganesh_Badikalai

Good day!

Unfortunately, we can’t able to hide/show based on the agent/user roles. You can find one of the alternative solutions for your use case in the below ticket, Please check If the alternative approach works for you.

Hide custom apps, based on user ID, Group ID or roles

@Octopus, Unfortunately, there are no such features to hide/show based on the agent/user roles. if the admin installed the app, it will be available to all the agents. Hope it helps Thanks

Hope it helps you.

Thanks