How to get chat resolved status in freshchat serverless Application?

I have created a serverless Freshchat App where I am watching resolved status on OnConversationUpdate event. Earlier I got resolved status as soon as customer completed chat. Currently, I am not getting resolve event. Anyone please suggest how can I get resolved status after customer completed chat, without clicking on Resolve button on Freshchat Admin, it should be automated.

Currently, I am getting below payload.
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I want payload in below order.
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Below is chat bot configuration steps.
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