Hope you all doing well , I have to send Outbound mails to agents in freshdesk . this mail triggers only onTicketUpdate event. I need to send email body with html button. I have complete html code for email body but the button is not visible in email body. I using bootstrap for button design and i also tried crayons and inline CSS
I understand that the HTML/CSS customisation of the content in the description of the outbound email is not reflecting as expected. Unfortunately, we do not support HTML/CSS customisations over email templates at the moment and have already taken this as a feature request to support HTML tags within Freshdesk and our team is working closely on it to bring the feature.