Hope you all doing well , I have to send Outbound mails to agents in freshdesk . this mail triggers only onTicketUpdate event. I need to send email body with html button. I have complete html code for email body but the button is not visible in email body. I using bootstrap for button design and i also tried crayons and inline CSS
It is not clear whether this HTML is part of a Freshworks App you are trying to build? Where is the email sent from? How is it sent? Where is the screenshot of the email body taken from?
Could you help add more color to this problem so it is easier to understand what you are trying to do?
I got some informations about this issue from online. we can create HTML links only instead of buttons in email body so the buttons in email body is not visible to anyone.
use case:
I want to perform some action when the user clicks the links inside email body which is named as Approve and Decline but here i can’t perform any javascript action to capture the user response.
If you give some alternative solution to perform javascript actions for this use case. it will be very helpful for me .
I understand that the HTML/CSS customisation of the content in the description of the outbound email is not reflecting as expected. Unfortunately, we do not support HTML/CSS customisations over email templates at the moment and have already taken this as a feature request to support HTML tags within Freshdesk and our team is working closely on it to bring the feature.