Good Day, We are developing the app using the Freshdesk by Integrating CTI using angular, we have created the dialpad by using Angular and displayed in the FDK application by using the IFrame element. Here we need to populate the contact in the parent window based on the incoming call number. How can we do that? Suggest some solution for this, Thanks in advance.
The platform provides an interface API (Navigate to Contact Details Page) to navigate to a particular contact page based on provided contact ID.
To find the contact ID, Filter Contacts API can be used to search the contact based on the phone number.
Take a look at the sample CTI application for reference.
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