Identify user who triggered the event

Ideas
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1

Hello everyone!

It seems that we don’t have in the event payload the user who triggered the serverless event, e.g: when a ticket update happens, I don’t know the user who made the change. It would be nice to have it on the event payload.

My usecase: I’m bulding an integration with another system. When this third party system makes some change in freshdesk, it will fire the ticket update event - I need to identify the user who made the change. If it is the user configured for the integration, I won’t send the update again to the third party system - avoiding a loop. For my fortune, this third party system has this configuration, so loop will happen just once in my case.

@Zach also faced the need to identify the user in another use case: Ability to identify if a freshservice ticket was closed by agent or requester?

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@samuelpares,
Currently, we are not supporting the user details in the event payload,
let me check with the team and get back to you at the earliest.

Thanks

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3

@samuelpares,
We recently added an object called actor in the event payload (only for freshdesk), this will help with your use case

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Kindly let us know if you need any further information

Thanks

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4

I just tested it here and it worked!
Thanks! :smiley:

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5

As Santhosh mentioned, it’s recently added for Freshdesk.
The documentation is being updated with this new addition to the event payload.

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6

This is great but can we get it added for Freshservice too?! :slight_smile:

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9

@Zach - Our team has indicated this is present in Freshservice as well. Let me know if you don’t find this information?

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