Hey Dev Community & @Saif ,
I’ve embedded your Freshchat messaging app services on my website going by the domain https://cloudphone.tatateleservices.com. But now I want to implement custom Prechat form on your bot services. I’ve already gone through this URL (Set up pre-chat forms with Freshchat to greet your customers : Freshdesk Messaging) but of no use. I want to add 2 custom fields viz. name, request no.
Kindly help me with the data types which are required to implement this. Also, I want to customise the UI of this prechat form.
Kindly suggest me how to implement this. Thanks in advance.