I’m making requests to bring ticket data and I’ve included the stats. However, I noticed that in some requests the first_responded_at field has a date before created_at
Example:
“created_at”: “2025-08-04T19:54:21Z”,
“updated_at”: “2025-08-14T13:37:36Z”,
“associated_tickets_count”: null,
“tags”: [
“PROD08”
],
“stats”: {
“agent_responded_at”: “2025-08-11T12:14:24Z”,
“requester_responded_at”: “2025-08-06T18:13:51Z”,
“first_responded_at”: “2025-08-04T20:26:13Z”,
“status_updated_at”: “2025-08-14T13:37:36Z”,
“reopened_at”: null,
“resolved_at”: “2025-08-14T13:37:36Z”,
“closed_at”: “2025-08-14T13:37:36Z”,
“pending_since”: null
},
What could be causing this?