Hello Freshdesk Support Team
I am customizing a Freshdesk app for our business and need help with updating the UI/UX dynamically using the onExternalEvent
event.
Issue:
- I want
app.js
to listen foronExternalEvent
and update the UI accordingly. - How can
app.js
receive and handle theonExternalEvent
event triggered fromserver.js
? - I couldn’t find updated documentation or best practices for implementing this.
Expected Outcome:
- When
onExternalEvent
fires inserver.js
,app.js
should update the UI dynamically.
Any guidance or sample implementation would be highly appreciated. Thank you for your support!