On call event in Customer Service Suite

[Bene_Immanuel (Benny Immanuel)]

Hi,

Is there any on call frontend event to listen in CTI in Customer Service Suite?

Thank you.

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Bene_Immanuel,
We don’t have onCall front-end event.

[Bene_Immanuel (Benny Immanuel)]

Thank you for your swift assistance @zach_jones_noel

This is not available only in customer-service-suite?
Cause I can’t find this in Freshcaller too

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Bene_Immanuel,
In Freshcaller, there are other call related events for front-end and serverless events for onCallCreate.

FE call events on Freshcaller - Freshworks Developer Docs | Use events method