When catching the onConversationCreate create event in a server app, the source is always 0 (zero);
Steps:
Create a ticket in the portal.
Reply, cc’ing a user.
Reply to ticket from email. Check payload in onConversationCreate event - source is 0 but should this be 8 according to the documentation? Maybe I am misunderstanding…
The source value is confirmed by retrieving the conversation using the Postman and the API.
@bfp The source attribute in the onConversationCreate product event will return 0 for reply types. Since it’s replied to the ticket conversation, it’s returning 0.
Type 8 is returned only when the conversation is created from a forwarded email. Have you tried this type?