Possible to run a web hook on ticket raised event?

[Scott_Tirrell]

I think that my request might be answered by:

Ticket is update event in workflow is not triggered when webhook fails and retries

Hi Community. I’m building a workflow which is triggered on “Ticket is raised - event”. If some conditions are met, a webhook should be triggered to update the current ticket with another requester email. When testing it directly in the workflow with an already existing ticket, it works fine. But when the workflow is triggered by the event, it fails. After 3 minutes it does an automatic retry (standard mechanism in freshservice) and here it runs the workflow successfully and changes the reque…

But I wasn’t clear. To verify - is it not possible to call a web hook when the Ticket is Raised? I have set up a web hook that works when using Postman or the built-in test tool in the Workflow Automator interface but it doesn’t seem to call the web hook when creating a new ticket.

Thanks so much for any help.
Scott