Hi everyone! For a customer I have developed an app that implements an handler attached to the click event on the forward button.
The app is installed in the ticket sidebar and in the handler I retrieve the list of cc_emails form the currently open ticket and, if the length is greater than 0, the app is supposed to add the values, formatted as a list, in the body of the forward message.
The whole app was working correctly in the past, but since the customer activated the Threads functionality, the event handler stopped executing.
As the customer is actively using Threads and requires the functionality from the app, is there anything I can do to make it work again?
Here is the code for app.js
var client;
init();
async function init() {
client = await app.initialized();
client.events.on('ticket.forwardClick', eventHandler)
client.events.on("ticket.conversationForward", eventHandler);
}
async function eventHandler(event) {
const { ticket } = await client.data.get("ticket")
const { cc_emails } = ticket
client.interface.trigger("setValue", {
id: "editor",
text: "CC:<br />" + cc_emails.join("\n"),
replace: true, position: "end"
}).then(function(data) {
console.log(data)
}).catch(function(error) {
console.log(error)
});
}
and here is the one from manifest.json
{
"platform-version": "2.3",
"product": {
"freshdesk": {
"location": {
"ticket_sidebar": {
"url": "index.html",
"icon": "styles/images/icon.svg"
}
}
}
},
"engines": {
"node": "18.16.0",
"fdk": "9.0.0"
}
}
I have tried putting console logs in the event handler, but it does not fire, so there is no logs.
Thank you all for your help!