I’m in the process of developing an application for one of our use cases. In Freshchat, there’s a product event called onMessageCreate (you can find more details here: Freshworks Developer Docs | Configure onMessageCreate), which triggers when a message or private note is created.
However, I encountered an error while packaging the application when I tried to use it for Freshsales CRM chat. Are there any alternative options to achieve this in Freshsales CRM chat?
Any advice or suggestions would be greatly appreciated.