Product Event Ticket Create is not getting the ticket field type value. I am getting “Null” as you can see in the below image.
You can find the ticket field type value. Ticket screen shot is below.
Simaltanicaley I am set as the Automachine rule in the Freshdesk instance
@balanagendra
The Automation rules execute after the Ticket Creation happens and there will be a onTicketUpdate event which will carry the property update.
Ticket Create (Having an equivalent onTicketCreate with Type set as null) → Automation Rule Execution → Ticket Update (Having an equivalent onTicketUpdate with Type set as Mea Invoice Dispute)
I verified this from my end and could see this behaviour. Can you check as well?
Hi @balanagendra ,
Does this issue need follow up or can be considered as closed for now?
Regards,
Thakur
