Product event payload for Freshdesk onTicketCreate event missing account_id


I’m migrating one of my apps from Platform version 2.3 to 3.0 (Global Apps).

I’m using the serverless event onTicketCreate in Freshdesk.
It is missing the account_id property in the payload.

Below is a screenshot of the actual payload received while executing it in a custom app.

The purpose of using the account_id is to be able to access the custom fields in the ticket.
The custom fields are in the format: cf_field_name_<account_id>.

Can we maintain backward compatibility of payload with Platform Version 2.3, pelase?

Arun Rajkumar

cc: @Saif @Tanmay_Kapoor

Migrating existing apps can be challenging without this information.