Hi Everyone,
Our app resubmission was rejected for using standard fetch() instead of Freshworks Request Methods. However, we have hit a hard technical roadblock with this requirement.
Our app needs to transmit data payloads exceeding 1MB. Since the Freshworks Request Method enforces a strict 100KB payload limit, switching to it causes our network calls to fail entirely. This is why we relied on standard fetch().
The current platform payload cap is a direct blocker for our core functionality. We are looking for advice on how to secure an official review exception for this use case, or any standard workarounds to handle large data syncs within the framework.
Best regards,
Krishna.M