Hi everyone,
I haven’t logged into the app platform for over a year and need to reset my password which seems like there isn’t an option on the login page. The support/app team has not been able to help me so I am reaching out here to see if anyone has had luck anywhere. I need to deploy an important update and its been about 2+ weeks with the support team. I’m not sure why its so hard to do on their end.
Hi, I had a similar situation after not using the platform for a while. It can be confusing when there isn’t an obvious password reset flow on the login page.
One thing worth checking is whether the account is tied to the same email/organization setup as before, since older accounts sometimes run into issues after a long gap.
If support already has a ticket open for 2+ weeks, I’d probably keep following up on that thread and ask for it to be escalated, especially if it’s blocking a production update. Hopefully someone from the community team can point you in the right direction.
On a related note, in our team we’ve tried to reduce the impact of issues like this by avoiding tight coupling between third-party services and our product. For transparency, we use https://latenode.com/products/embedded-ipaas to handle integrations, which has made it easier to isolate external service issues from the rest of our application.