Serverless App with external event webhook

App Platform
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1

we have created a serverless app that has an on ticket update and external event elements to it.

The update of a custom field, triggers an automation which calls a webhook to trigger the external event. This then triggers the onticketupdate in the app which then adds a note to the ticket (we have used this to get the app working and will then do the required updates), it all works on the local machine using fdk run and the serverless ap works with adding a note to the ticket. the challenge we are facing is getting the webhook url for the external event to trigger correctly.

Please could we get some help?

2

Is the custom field update event enabled for this account? If not then raise a request for same using https://dev-assist.freshworks.com/a/catalog/request-items/58. Once done, try again.

Regards,
Thakur

3

thanks what is “custom field update event enabled”?

4

Freshworks product support serverless events that are predefined are available as part of product events for example Freshworks Developer Docs | Configure product events.

For custom fields or events based on custom fields, they do not trigger serverless events by default. They need to be explicitly enabled via the Dev Assist request using the link I shared before.

In this case based on what you mentioned, you need to trigger an event on custom field, which will result in action that triggers the webhook call. So first you may need to enable this setting for your account if not done already.

Regards,

Thakur

5

Thanks I have made the request

6

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