_temp_fcrm_server_test_Project.rar (18.5 KB)
_temp_fcrm_server_test_without_webhook.zip (5.1 KB)
_temp_fcrm_server_test.zip (5.2 KB)
Hi,
Since last Tuesday (30/06/2026 - ~1:30PM) all of the app logs in our customer’s environment are missing, and the serverless components of apps don’t seem to be working correctly anymore. (Unfortunately without logs, there is no way to debug this from our side). We strongly feel that this is related to a previous ticket (#20177992 - Issues uploading platform 3.0 apps) - and the region migration their account has had. (To be fair, that issue had to be resolved from support at the https://support.freshdesk.com channel. But we would like to get help on this from any place we can)
The issue is happening for existing apps, apps we update, and newly installed apps. We have also tested this with 2 boilerplate apps that contain a serverless component. One that only prints a log line on install. And one that should also generate a webhook URL on install. But for neither the logs are showing.
As far as the customer’s manager and we know, nothing has changed in their environment’s configuration.
This is greatly impacting their business.
I will try and share as much info as I can right of the bat.
- First of, all the apps that run on the customer’s environment, and the boilerplate apps we used for testing work in our own development environments. So in other environments (these are in a different region that the customer’s environment is in) logs are showing and the webhooks are working.
- screen shot of one of the apps they have installed, around the time the logs completely stopped showing.
after this time, no app in their environment will show logs.
I have tried to attach 3 files, but I am not sure if that worked. 2 are the testing apps that we used to write a log line / webhook url after install. the .rar is the testproject itself.
If you need anything else please let me know.
Kind Regards,