Hello, everyone Hope you’re doing well.
I’m currently working on a custom app that integrates Freshdesk tickets with Github, and I have a question/issue. At a certain point in my workflow from my backend I’m interested in updating the ticket tags. After reading some documentation I found out it’s possible through a PUT (as you can read here ). My problem is that the PUT request also needs the status, priority and source of the ticket and even though I can get those by retrieving the ticket itself, I’m afraid I can get the ticket data integrity compromised (i.e.: for some reason someone updates any of these fields just right after I got them, so I end up changing them in a way it was not supposed to happen).
So my question here is: is there any way of only updating the tags from a ticket? Like a PATCH request that for any reason I might’ve missed from the documentation?
Thank you all very much in advance. Hope we can solve this together