"ticket_top_navigation" app fails to open

[Don_Bigler]

I’ve developed a custom “ticket_top_navigation” placeholder app that displays a dialog using showDialog(). It works fine in the development environment. However after publication to production the dialog fails to open. At one point it ran successfully in chrome but not firefox. Currently the dialog fails to launch in either browser. The only error in the console is the following:

TypeError: Cannot read properties of null (reading 'parentNode')
    at HTMLElement.handleUnpreparedAnnotatable (freshconnect-sidebar-core.js:4093:73)
    at HTMLDocument.i (vendor-8cbb381197009…5c1eae1.js:17111:52)

However that error also appears in the console when running under the development environment.

Note others have reported similar problems but no solution is provided:

App is not opening all the time on place holder "ticket_top_navigation"

I have added my custom react app in the ticket_top_navigation placholder location. Its not opening the app all the time. Its opening sometimes without any issue and sometimes it not at all working. Implemented code, const showApp = () => { setLoading(false); client?.interface.trigger('showModal', { title: 'Customer Details', template: 'index.html', }); }; app ?.initialized() .then(client => { client.events.on('app.activated', () => { …

Can't read parentNode - ticket_top_navigation location

Hi, I’m trying to create a custom app for the “ticket_top_navigation” location. But I’m constantly getting the following error when I’m clicking the app icon: [image] I’ve also cloned the sample app - marketplace-sample-apps/Freshworks-Samples/Freshdesk/timer_on_tap at master · freshworks/marketplace-sample-apps · GitHub But even the sample app gives the same error when clicking the icon. Can anyone help me to understand why this error is occurring? Thanks!

[Don_Bigler]

No response. The problem still persists.