Unable to Delete the Customer Conversation

[balanagendra (balaNagendraKumar)]

I was trying to delete the customer conversation, but I can’t delete that.

let me explain the scenario:
consider the customer created the ticket with the subject and description, And then the agent replied to the customer, And the customer replied to the ticket.

Here I was to delete the agent reply, It was deleted successfully, But when I tried to delete the customer reply. It is getting the below error.

{
    "code": "access_denied",
    "message": "You are not authorized to perform this action."
}

CURL request:

curl --location --request DELETE 'https://domain.freshdesk.com/api/v2/conversations/26106297173' \
--header 'Content-Type: application/json' \
--header 'Authorization: Basic API_KEY' \
--header 'Cookie: _x_m=x_c; _x_w=23_2' \
--data ''

Can I know what the reason was? I followed the documentation below.

Documentation to Delete the Conversation:
https://developers.freshdesk.com/api/#delete_conversation

[balanagendra (balaNagendraKumar)]

Hi Team,

is there any update?

[Debjani (Debjani Chatterjee)]

Hi Bala, following our email conversation, I would like to confirm the following points:

• Agent replies can be deleted
• Customer replies cannot be deleted or modified and have been made that way intentionally.

However, since it is not explicitly mentioned in the documentation and can be confusing, we are taking this as a documentation fix, thank you for bringing this to our notice.