I’m currently using the Freshdesk API to remove tickets when clients request data removal. To comply with regulations, I need to delete any personal data that is often included in ticket conversations.
It’s currently not possible to remove users replies as discussed here:
I decided to fall back to ticket removal. But there is no way to delete the ticket permanently (no hard_delete endpoint).
Please consider one of the following changes:
allow client conversations to be updated or deleted via API
allow permanent ticket deletion similar to contact deletion i.e., DELETE ticket/xxx/hard_delete