I’m having a terrible time trying to test a custom app. I’ve followed the instructions in the quick start guide to a T and am having no luck. fdk run and fdk validate complete successfully, but when I go to the ticket details the in my browser (including ?dev=true in the URL), the app does not appear in the ticket sidebar. I’ve configured Chrome to allow insecure content from my custom subdomain per the instructions. The log file shows no errors and the browser console only has one error that looks even remotely relevant:
On the same computer I was able to successfully run and test a serverless app, so I don’t understand why I’m having an issue with a custom app which is supposed to appear in the ticket sidebar.
I have also tried testing a vanilla app using the your_first_app template that is generated by running fdk create without making any code changes, and the app does not appear in the ticket sidebar…same problem. I even tried building the promodoro app from the sample apps in github and that doesn’t work for me either. What am I doing wrong?
Hi Adam, what does your manifest.json file look like? It will show us the version of FDK you are using as well as what version of Node.js the app is using. We will also be able to verify the platform version and location for the custom app.
You can also try running the app while debugging to offer up more contextual logs by running this command if using a terminal
Ahh, sorry about that Adam. That was going to be my next question. Glad you found the answer. And yes…I agree, they need to update this. I have already spoken to the Freshservice Product team about changing the url string that is generated for a ticket and remove the appended query string. Waiting to hear back.