Urgent: Freshservice migration to 3.0 version throwing error

Hi

I am trying to migrate my app version from 2.3 to 3.0 as per recommended by Freshworks.

I have below attached my manifest.json file

{

“platform-version”: “3.0”,

“modules”: {

“common”:{

“events”: {

“onAppUninstall”: {

“handler”: “onAppUninstallHandler”

    },

“onExternalEvent”: {

“handler”: “postServerFn”

    }

  },

“requests”: {

“authenticate”: {},

“axios_post”: {}

  },

“functions”: {

“postServerFn”: {

“timeout”: 20

    },

“onAppUninstallHandler”: {

“timeout”: 20

    }

  }

},

“support_ticket”: {

“location”: {

“ticket_sidebar”: {

“url”: “index.html”,

“icon”: “assets/images/icon.svg”

    }

  }

}

},

“installation”: {“scopes”: [“account”]},

“dependencies”: {

“axios”: “0.20.0”

},

“engines”: {

“node”: “18.20.8”,

“fdk”: “9.8.1”

}

}

But this throws an erorr while uploading private app to Freshservice

Missing products! App version updates must maintain compatibility with all products from the previous version, in addition to any new products currently introduced.

Hi @devopsintegrationio,
Please Change support_ticket to service_ticket (that’s the Freshservice module) and remove installation.scopes that should work.

Thanks!

Hi Freshworks

I am good on this

Thanks

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