V3.0 Build issue - Invalid event: 'onConversationUpdate' for module: common

App Platform
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1

The FDK is reporting the following when I try to run it with an app built with v3.

✖ Invalid event: 'onConversationUpdate' for module: common

Below is my manifest.

{
  "platform-version": "3.0",
  "modules": {
    "common": {
      "events": {
        "onAppInstall": {
          "handler": "onAppInstallHandler"
        },
        "onAppUninstall": {
          "handler": "onAppUninstallHandler"
        },
        "onConversationUpdate": {
          "handler": "onConversationUpdateHandler"
        }
      },
      "requests": {
      }
    },
    "support_ticket": {}
  },
  "engines": {
    "node": "18.15.9",
    "fdk": "9.1.0"
  }
}
2

Hey @RobAtOpinyin,
Looks like you are defining a Freshdesk event onConversationUpdate in common module which is not supported. This would be supported in support_ticket module.

Check out the docs for the same - Freshworks Developer Docs | Configure onConversationCreate, onConversationUpdate, and onConversationDelete

1 Like
3

Hi @zach_jones_noel

Its a Freshchat event I am trying to catch.

1 Like
4

Hi Rob,

Supported Events under common:

onAppInstall
onAppUninstall
onExternalEvent
onScheduledEvent
afterAppUpdate

If you’re looking to capture onConversationUpdate,

Could you please try it this way and let me know if it works or not?


{
  "platform-version": "3.0",
  "modules": {
    "common": {
      "events": {
        "onAppInstall": {
          "handler": "onAppInstallHandler"
        },
        "onAppUninstall": {
          "handler": "onAppUninstallHandler"
        }
      },
      "requests": {
      }
    },
    "chat_conversation": {
      "events": {
        "onConversationUpdate": {
          "handler": "onConversationUpdateHandler"
        }
      }
    }
  },
  "engines": {
    "node": "18.15.9",
    "fdk": "9.1.0"
  }
}```

Note : Move "onConversationUpdate" under "chat_conversation" to point to Freshchat Product.
3 Likes
5

Thanks @vangakirankumarreddy!

@RobAtOpinyin,
chat_conversation module should be the one you are looking for. The manifest shared by @vangakirankumarreddy would resolve it.

1 Like
6

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