Websocket not connecting to third-party domain

App Platform
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1

I’m working on integrating click to dial feature with our application for one of our clients who uses Freshsales. But, my requirement I want to initiate calls through WebSocket without using the serverless app. I’m trying to connect Freshsales CTI with my application Websocket but it is not getting connected. Any advice or help on this will be appreciated.

Regards,
Rishi Gupta

2

Hi @flexy_rishi.

From the Freshworks app, it’s possible to integrate with third-party via WebSocket. Some of the apps already make use of it.

Can you share the code on how it’s implemented to find the issue or reproduce it?
Have you checked if your application server is publicly available for the app to communicate?