When the tickets are created at the same time the serverless onTicketCreate event is triggered but not completing the remaining part of the functionalities in the code

App Platform
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Hi,

We are facing an issues in the serverless events.

The ticket is created at a time where the bulk tickets were created in your Freshdesk instance.

The App OnTicketCreate event was triggered simultaneously for all the tickets. Due to this the App was not able to run the remaining functionality.

Below is the screenshot for your reference.

1920×980 71.6 KB

Please help us on as soon as possible.

3

Hi @Priyadharshini_Ramas ,

We recommend not using serverless functions for performing bulk operations. Could you please explain your use case and what is that you are blocked on in the remaining functionality section so that I can help better?

Regards,
Thakur

4

Hi @Thakur_Ganeshsingh,

We have developed the App Automerger for Automatically merge duplicate tickets with primary ticket.

The App fails when the tickets arrived at a time like previously shared in the screenshot.

Please help us!

5

Hi @Thakur_Ganeshsingh,

Our requirement is, merge duplicate tickets. So we need to implement the code in serverless.

When the bulk tickets arrived in the account, the onTicketcreate event triggers but did not complete the full functionality we written under the create event.

Could you please help us on this?

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