Customizing Freshdesk App UI: Panel Position & Multiple Tooltips

App Platform
, , , ,
1

I’m developing a Freshdesk app and would like to customize its UI and user interactions beyond the default setup. Here are my requirements and current challenges:
Panel Position Requirement
I have configured the manifest so my app icon appears below the editor, but when clicking the icon, the app currently opens to the right (default sidebar behavior).<!–
Before creating a topic,
:backhand_index_pointing_right: 1. Describe the challenge that you are facing or the topic that you want to discuss
:light_bulb: 2. Please format code snippets by enclosing it with ``` (triple backticks). For example,

const x = 0; 
x++;

This will improve readability and solution quality. Alternatively, you can also use tools like https://carbon.now.sh/ to beautify code snippets.
:camera_with_flash: 3. Kindly add screenshots or screen grabs that will help us understand your situation better. Feel free to attach images with your post or Dropbox / Google Drive / Box links
:light_bulb: 4. Logs are great if you are dealing with a technical challenge. We ideally expect Console/HAR/ FDK logs if it’s related to app development. You can find more details in our Wiki
Note: Please feel free to remove this block before creating the topic. This is for informative purpose and is technically a comment block :slight_smile:
→

What I want:
Instead of opening on the right, I want the app panel to open directly above the icon itself—like a pop-over or floating panel anchored to that icon’s position below the editor.

Multiple Icon Locations with Unique Tooltips

Additionally, I am placing the app icons in two locations—above the ticket editor and below the editor—using separate manifest location keys (e.g., ticket_conversation_editor and ticket_sidebar). I now need to show different tooltips for both icons to help agents interact intuitively.

What I’ve tried:

  • Adjusted the app’s manifest to place icons in both locations, which works as expected

  • Searched for manifest options to define tooltips per location, but found tooltip comes from app-level fields only

Questions

  • Is there a supported or recommended way (using the manifest, SDK, or APIs) to:

    • Anchor the app panel above the icon (not just the sidebar/modal)?

    • Set different tooltips for app icons placed in two locations on the same page?

  • If not supported: Is there a community-accepted workaround or example code for these use cases? Would splitting the app or injecting custom tooltips via JS be the only option?

Any guidance, samples or best practice advice would be greatly appreciated!

Thanks in advance!