Does the Freshservice onTicketCreate event cover Changes and Problems creation?

[Matozinho (Felipi Lima Matozinho)]

Hi !

In the freshservice docs the Product Events does not have events for Problems and Changes creation (like onTicketCreate).

Is the creation of Problems and Changes received in the onTicketCreate event?

[Mughela_Chandresh]

Hi Felipi,

OnTicketCreate callback will be triggered only on creating incident and service request tickets because only these two comes under the ticket types. Problem and change associated with the ticket will be received as part of the onTicketCreate and onTicketUpdate event callback response.

Hope this helps.

Regards,
Mughela Chandresh

[Matozinho (Felipi Lima Matozinho)]

Hi @Mughela_Chandresh,

I understood, thanks !