Does the Freshservice onTicketCreate event cover Changes and Problems creation?

Hi :grinning_face_with_smiling_eyes:!

In the freshservice docs the Product Events does not have events for Problems and Changes creation (like onTicketCreate).

Is the creation of Problems and Changes received in the onTicketCreate event?

Hi Felipi,

OnTicketCreate callback will be triggered only on creating incident and service request tickets because only these two comes under the ticket types. Problem and change associated with the ticket will be received as part of the onTicketCreate and onTicketUpdate event callback response.

Hope this helps.

Mughela Chandresh


Hi @Mughela_Chandresh,

I understood, thanks :grinning_face_with_smiling_eyes:!


This topic was automatically closed 6 days after the last reply. New replies are no longer allowed.