Freshworks App Showcase Series - App #4: Reopen Ticket

Apps Supercharged by Freddy Copilot for Developers: Follow the Showcase Series!

Introducing Reopen Ticket — A Showcase of Freddy Copilot Powered App Development. Meet Thamaraiselvan Annadurai, Tech Lead at Konnectify and the mastermind behind the app. With a background in Node.js, Thamaraiselvan has a proven track record of crafting efficient and user-friendly solutions.

Thamaraiselvan explains the app crafted with Freddy Copilot for Developers:

“Reopen Ticket,” developed using Freddy Copilot for Developers, empowers agents with a seamless process to reopen tickets on scheduled dates. This innovative feature not only streamlines ticket management but also significantly boosts support efficiency, ensuring a more responsive and agile customer service experience. The app’s intuitive design and enhanced functionalities contribute to a more productive and customer-centric support workflow.

The app, “Reopen Ticket,” serves the purpose of minimizing manual efforts for agents in the ticket reopening process. In addressing this use case, where agents traditionally had to remember or document tickets, search for them on the scheduled reopening date, and manually change their status, the Reopen Ticket automates these tasks. By allowing agents to schedule reopen dates, the app takes care of the reopening process, enabling agents to redirect their focus toward providing efficient and dedicated customer support, thereby enhancing overall productivity.

Read the full story here.

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Freshworks App Showcase Series:

App #1: Recurring Tickets for Freshdesk
App #2: Canny Integration for Freshdesk
App #3: Loyalty & Referral Integration