Hide freshdesk custom app to certain agents

Hi Team,
is it possible to hide Freshdesk custom app and make available for some selected agents/users only ?

custom_app type: cti_global_sidebar

Hi @Aswin_Aryal

Good day!

Unfortunately, we can’t able to hide/show based on the agent/user roles. You can find one of the alternative solutions for your use case in the below ticket, Please check If the alternative approach works for you.

Hope it helps you.


1 Like

thanks @Sujith_Guna for pointing this out.