Hi,
I’m using Freshdesk API to list Solution Categories and its not returned in the order of how its displayed in the portal.
Is there a way to sort it according to how its displayed under the Solutions the portal?
For example,
I have two Categories: “Getting Started” and “FAQs”. Now I reordered it like this from the Admin dashboard:
- FAQs
- Getting Started
API still returns in this order
- Getting Started
- FAQs
This is the API I’m using: Freshdesk
GET /api/v2/solutions/categories
There is a related question found but the reply was about the ticket category and not sure about the solution category so creating here again.