How to List all Solution Categories in the order that's defined by user from dashboard


I’m using Freshdesk API to list Solution Categories and its not returned in the order of how its displayed in the portal.

Is there a way to sort it according to how its displayed under the Solutions the portal?

For example,

I have two Categories: “Getting Started” and “FAQs”. Now I reordered it like this from the Admin dashboard:

  • FAQs
  • Getting Started

API still returns in this order

  • Getting Started
  • FAQs

This is the API I’m using: Freshdesk

GET /api/v2/solutions/categories

There is a related question found but the reply was about the ticket category and not sure about the solution category so creating here again.