Attachment URL that read from data method from app side shows access denied

[Sivaranjani_Vasudeva (Sivaranjani Vasudevan)]

Getting Access Denied for attachment URL that are read from ticket data methods.

Could you please provide solution to resolve this bug

Here are the attachment url link:

• https://informaticsint.attachments-ind4.freshdesk.com/data/helpdesk/attachments/production/82053262044/original/Booking+Confirmation.pdf?Expires=1668081566&Signature=gAPIfjPHigyrCJCxlHDhLbguqQkOvE02agLrRsP1XBy7ZmuXhDw4QhSvzWhe8KyYMd27VIGuxFs3Vuga0FyI~QMPDczvxUsgfXvCcj4VrnMxyzwChUh00UuvEzlfQ3U3sShlN7a70XQVdtqbvgSoKZJnwoTjhng6F7FWDADAPG-amyu2vFhiXfcFjMbxde6x1CqnphIEvlitSVQ405yGQDavNj47bZXpQemDEGv5c0fdli8D20ZbBGcXVCylyo3Idd1Uu4rOs~WUb1Aa3kqyKs8QEk4Er2WwBYYbSm3Cw0jyaG0DAYPl~4FHTJZIIDb6gMNXCheGgstulgodgskn0A__&Key-Pair-Id=APKAJ7JARUX3F6RQIXLA

• https://s3.ap-south-1.amazonaws.com/ind-cdn.freshdesk.com/data/helpdesk/attachments/production/82053394728/original/ARUN-BASKAR-01st-NOVEMBER-2022-ONWARDS-DIET-PLAN.xls?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20221110%2Fap-south-1%2Fs3%2Faws4_request&X-Amz-Date=20221110T113100Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=0dac9054584b97172de5eab11453b5a0f09bd789437c70a6b38f42e2466ee168

[mariappan (Mariappan Subramanian)]

Hi @Sivaranjani_Vasudeva ,

Good day!

These ticket attachments urls returned from the ticket conversations would have expiry associated. You might have tried accessing passing the expiry threshold if I’m not wrong. You’ll will be able to notice the expiry params in the url as well.

Also, sharing a relevant thread to add little more context. Let us know if this helps.

Need clarification of conversation attachments

Hi Team, May I know a conversation attachment URL from a ticket conversations response event, have any expiry to access or download Thanks in advance, Tejasri

Thanks