Attachment URL that read from data method from app side shows access denied

Getting Access Denied for attachment URL that are read from ticket data methods.

Could you please provide solution to resolve this bug

Here are the attachment url link:

Hi @Sivaranjani_Vasudeva ,

Good day!

These ticket attachments urls returned from the ticket conversations would have expiry associated. You might have tried accessing passing the expiry threshold if I’m not wrong. You’ll will be able to notice the expiry params in the url as well.

Also, sharing a relevant thread to add little more context. Let us know if this helps.


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