Hi Freshworks Developer Support Team,
Hope you are doing well.
I am currently working on a Freshdesk frontend app where I need to capture events whenever a ticket field is updated. While reviewing the documentation, I found that there are specific events available for default ticket fields such as:
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ticket.priorityChanged
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ticket.statusChanged
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ticket.groupChanged
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ticket.agentChanged
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ticket.typeChanged
These events are triggered when the respective ticket properties are updated.
However, my requirement is to trigger a similar event when a custom ticket field value is changed. I was unable to find an equivalent event for custom fields in the documentation.
Could you please help clarify the following:
1.Is there a event trigger for custom field change
Your guidance on this would greatly help me proceed with the implementation.
Looking forward to your response.
Best regards,
Thiraavid