I am currently working on a Freshdesk frontend app where I need to capture events whenever a ticket field is updated. While reviewing the documentation, I found that there are specific events available for default ticket fields such as:
ticket.priorityChanged
ticket.statusChanged
ticket.groupChanged
ticket.agentChanged
ticket.typeChanged
These events are triggered when the respective ticket properties are updated.
However, my requirement is to trigger a similar event when a custom ticket field value is changed. I was unable to find an equivalent event for custom fields in the documentation.
Could you please help clarify the following:
1.Is there a event trigger for custom field change
Your guidance on this would greatly help me proceed with the implementation.
In Freshdesk, it is possible to trigger product events in your app when custom ticket fields are updated, but this capability is not enabled by default. It is available as an opt-in feature.
To enable this for your account, please submit a request with your account details using the link below. Once enabled, your app will be able to receive update events for custom fields across all entities, including tickets.
For our scenario, we noticed that similar queries have already been raised in the Freshworks Developer Community regarding event listeners for custom select field changes.
We currently have the same requirement and would like to confirm whether this functionality is available or if there are any updates regarding it.
For reference, please find the related community discussions below:
Hi @Thiraavid ,
Thanks for raising the request on dev-assist. On ticket update custom field is successfully enabled for your account.
Let us know in dev-assist if you’re still facing the issue.
Thanks!
Thanks for enabling the feature. However, we are still unable to capture the custom field change event. Could you please help us verify whether the event listener is supported on the new ticket page?
If possible, could you also share a sample code snippet or documentation to help us capture the custom field change event?
