Request for Event Support When Custom Ticket Fields Are Updated

Hi @Rohan Kokkula,

For our scenario, we noticed that similar queries have already been raised in the Freshworks Developer Community regarding event listeners for custom select field changes.

We currently have the same requirement and would like to confirm whether this functionality is available or if there are any updates regarding it.

For reference, please find the related community discussions below:

https://community.freshworks.dev/t/events-api-for-custom-select-field/1032

https://community.freshworks.dev/t/is-there-any-event-listener-for-custom-fields-changes-in-new-ticket-page/1877

Kindly review and let us know if this feature is available or if there is any recommended approach to handle custom field change events.

Looking forward to your response.

Best regards,

Thiraavid